- Students who wish to file their complaint may use the Student Complain Form.
学生投诉可填写 “学生投诉表格”。
- The responsibility of staffs to ensure Student Complaint are properly handled are define in the Student Complaint Form to ensure effectiveness in resolving the issues that were raised.
院方将根据“学生投诉表格”的规定确保有关职员有效的解决问题。
- The school will keep complainant informed of the status of the complaint investigation.
院方将通知有关学生关于投诉事件的调查状况。
- Initial respond to a complaint by the school should be within 3 days upon receipt.
院方对投诉的最初回应将在接获学生投诉后的首3个工作日之内。
- The school shall resolve complaints within a maximum of 21 working days upon receipt of the complaint and will reply to the student in writing.
院方将在接获学生投诉后的21工作日之内解决投诉事件，并书面回复学生。
- However, if students are still not satisfied with the outcome from the PEI’s internal grievance process, they are advised to seek redress via:
- the CPE Mediation-Arbitration Scheme; or
- the Small Claims Tribunals (SCT), for clear-cut fee refund issues of equivalent or less than S$10,000#; or
- their own legal counsel.
#For amounts that exceed the prescribed limit of SGD$10,000 but does not exceed SGD$20,000, the claim can still be convened in SCT with both parties’ consent in writing.
For more details kindly refer to the CPE website at www.cpe.gov.sg .
如果学生对于私立教育机构内部申诉程序所取得的结果仍不满意，可通过以下途径寻求纠正：
- 私立教育理事会调解及仲裁计划；或
- 小额法庭（Small Claims Tribunals）- 适用于款项相等于新币 $ 10,000或少于新币 $ 10,000#，清楚明确的学费退款问题；或
- 自己的法律顾问。
# 若索偿的款额超过限定的新币 $10,000 但不超过新币$ 20,000，仍然可通过小额法庭索赔，条件是争议双方都有发出书面同意通过小额法庭解决此争端。
有关私立教育理事会调解及仲裁计划的细节请在私立教育理事会网站www.cpe.gov.sg查询。
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Singapore Chinese Physicians' Association
