- Students feedback/complaints are to be documented using the Student Feedback/Complain Form.
任何学生回馈/投诉将会记录在 “学生回馈/投诉表格”。
Note: Feedback / complaints received from email shall be managed using email correspondence.
注: 院方如以书面接获(如电邮)学生的回馈/投诉，将以同样方式处理之。
- The responsibility of staffs to ensure Student Feedback / Complaint are properly handled are define in the Student Feedback / Complaint Form to ensure effectiveness in resolving the issues that were raised.
院方将根据“学生回馈/投诉表格”的规定确保有关职员有效的解决问题。
- The school will keep complainant informed of the status of the complaint investigation.
院方将通知有关学生关于投诉事件的调查状况。
- Initial respond to a complaint by the school should be within 2 days upon receipt.
院方对投诉的最初回应将在接获学生投诉后的首2个工作日之内。
- The school shall resolve complaints within a maximum of 21 days upon receipt of the complaint.
A Feedback / Complaint Investigation Report – Student will be submitted to the student
院方将在接获学生投诉后的21天之内解决投诉事件，并将“学生投诉调查报告”交给学生。
- In the event that the Student and the School are unable to resolve the dispute in accordance with the grievance procedure above, the Student and the school shall refer the dispute to the Singapore Mediation Centre (SMC) or Singapore Institute of Arbitrators (SIArb) for mediation prior to instituting any legal action or proceedings.
· The Student and the school hereby agree to such procedures and to pay such fees as the Singapore Mediation Centre (SMC) or Singapore Institute of Arbitrators (SIArb) may prescribe from time to time for the purpose of resolving their dispute.
For more details kindly refer to Student Contract 5.2 and 5.3
如果学生与院方无法以上述程序解决投诉事件，学生与院方在启动任何法律行动或诉讼之前，将提呈有关事件予新加坡调解中心 (SMC) 或新加坡仲裁员协会 (SIArb) 进行调解。学生与 学院特此同意此等程序，并同意支付新加坡调解中心 (SMC) 或新加坡仲裁员协会 (SIArb) 可能有时出于解决争议的目的所规定的费用。
详情请参阅标准学生合约5.2及5.3
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